Updated December 13, 2018
In accordance with the EU General Data Protection Regulation (GDPR), FieldSense strives to clarify the activities relating to the registration, storing and use of the Customer’s personal data and the purpose thereof.
Personal data includes any and all information related to an identified and identifiable natural individual. Examples of such information are email addresses, social security numbers, private contact information, civil statuses, IP addresses and portrait photos.
Publicly available information such as company name, registration numbers, main telephone numbers and direct business telephone numbers to employees are not considered personal data.
FieldSense only collects information about the Customer when:
The Customer signs up on the FieldSense website in connection with the registration of an account or by indicating interest in further information and contact;
The Customer makes telephone or written contact to FieldSense in connection with sales and customer support as well as other inquiries where the Customer’s contact with FieldSense must be documented to ensure that the correct services are provided to the Customer;
FieldSense receives telephone or written inquiries by the Customer;
The Customer is invoiced for the products purchased by the Customer;
The Customer registers new details or makes changes to the account details on the Customer’s subscription in the Application.
In the above instances, FieldSense will record the following information about the Customer, if disclosed:
In addition, FieldSense will record the following information about the Customer that is specific to the Customer’s use of the Application, if disclosed:
All collected information that relates in one way or another to the Customer is protected by encryption and passwords in FieldSense’ own internal systems and in third party systems where necessary, for instance, in external bookkeeping systems and CRM.
The data required for FieldSense’ operations and general business, exclusively including business information used for billing and contact between FieldSense and the Customer, will be available to FieldSense’ external accountant according to the need-to-know principle. For example, FieldSense may share the Customer’s company information with FieldSense’ affiliated accountant in the event of non-payment, overdue payments, and similar situations.
If the Customer wishes to terminate his/her subscriptions in FieldSense, the above-mentioned collected data relating to the Customer will be stored in anonymized form. If the Customer wishes that this data ceases to be used by FieldSense in anonymized form, the Customer has the right, upon request, to have the collected personal data deleted by FieldSense. However, FieldSense reserves the right to continue to store and use data that is not considered personal, such as company information and data specific to the Application. .
As a general rule, FieldSense does not apply and disseminate the Customer’s personal data.
FieldSense exclusively uses personal data for operations related to daily operations and administration, including billing, bookkeeping and general customer contact. Upon the signing of a purchase agreement between FieldSense and the Customer, the Customer must give his or her consent that FieldSense may contact the Customer in connection with the dissemination of system update messages, training material and marketing material. The Customer may opt out that FieldSense may make contact. The Customer may also withdraw his or her consent at any time.
FieldSense uses other data specific to the Application (such as data from satellites and weather stations) associated with the Customer’s account with the intent to further develop and optimize the Application. This data is not considered personal data. The purpose of this will always be to improve the Application and the Customer’s experience. The data will specifically be used to develop new features, including artificially intelligent decision-support systems that use data that is not sensitive to the Customer’s privacy.
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